SharkPark

Support

Need help with SharkPark? Start with the FAQ below. If you can’t find what you’re looking for, email us at support@sharkpark.app and we’ll get back to you.

Contact

Frequently asked questions

Why does the lot show different occupancy than what I see in person?

SharkPark estimates occupancy by counting anonymous, hashed entry and exit events from people who use the app. The fewer users contributing data for a given lot, the less accurate the estimate. Each lot displays a HIGH, MEDIUM, or LOW reliability indicator so you can judge how much to trust the number.

How do I delete my account?

In the app, go to Settings → Account → Delete Account. You can also follow the instructions at the Delete Account page.

Why does the app need background location?

SharkPark uses geofencing — your phone fires an event only when it crosses the boundary of a parking lot. We never collect or store your continuous location. Background permission is required by iOS and Android in order to detect those boundary crossings while the app is closed.

Does SharkPark work at other schools or parking areas?

Today, SharkPark only covers parking lots at CSULB. We may expand later — let us know if you want to see a particular area supported.

Is SharkPark affiliated with CSULB?

No. SharkPark is an independent app. It is not affiliated with, endorsed by, or sponsored by California State University, Long Beach.

How do I report a bug or request a feature?

Email us at support@sharkpark.app with a short description of what went wrong or what you’d like to see.

Still need help?

Send us an email at support@sharkpark.app with a short description of what you were trying to do and what happened instead. The shorter you keep it, the faster we can help.